BA celebrates 50 millionth Terminal 5 customer
In construction since 2002 and opened in 2008, the terminal is a global hub used exclusively by the airline.
Despite initial difficulties with IT, staff training, and parking facilities when it was first launched, the terminal has gone on to reach record levels of punctuality according to BA, with an average of 80 per cent of departures on-time.
The airline also claimed that thanks to the terminal’s design and operations, BA’s baggage performance is the best of “any major European hub based carrier” and that bags are often already on the carousels when customers are still passing through passport control.
Commenting on the landmark event, British Airways’ director of operations Andy Lord said: “We are delighted to have welcomed our 50 millionth customer into Terminal 5. Although we know how much our customers really love the calm atmosphere and great customer service in the terminal, we are aiming to make even more improvements in the year ahead.”
On the subject of further development of the terminal, Mr Lord added: “Terminal 5 ‘C’ will make a real difference when it is fully operational next summer.”
‘T5 C’ will be the third section of the complex to open after main terminal building ‘5 A’ and satellite building ‘5 B’ . Costing £300 million, the new development will include several additional passenger walkways allowing travellers to board their flights without requiring a shuttle service.
© Cheapflights Ltd (Picture credit:
(more...)